Quality speaks volumes

 

“Delhi Heart & Lung Institute has been associated with Sodexo since 2003 right from the time the hospital was established. It is the first hospital here to be associated with Sodexo. And, I’m extremely proud of this association.”

 

“You see, in a hospital, specifically speaking in a speciality hospital like ours, patients complain of life-threatening conditions. And, a majority of them are unaware of the technicalities of their treatment. Their sole goal is to get rid of the condition with prompt and correct medical attention and expertise. Their stay in the hospital is completely dependent on their condition and recovery period. In such a scenario, the behaviour of the medical staff & support staff, quality of the diagnosis & nursing, cleanliness of the facilities, quality of rooms, quality of the equipment, and quality of the food — These factors plays an important role in the psyche and perception of the patient and relatives. In a way, these parameters impact the recall value of the hospital. And, food services is critical in this regard.”

 

“Here's where Sodexo has been making a difference. In a hospital, most of the time, patients long for a cup of nice, hot tea in the morning. They expect food to be presented well and hygienically and to be served in time. And, Sodexo has been doing all this and more! The Sodexo staff is polite, courteous, understanding, empathetic and cooperative. Their live counters in our canteen are a hit. So much so, that even our consultants and leadership eat the food that Sodexo serves in the staff canteen. Now, let me tell you that such sightings in a hospital are rare. Thanks to the impeccable quality of service from Sodexo.”

 

“I am extremely pleased with Sodexo and I am looking forward to a long association with them. So important is Sodexo to us that their quality impacts our reputation.”

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