Service Spirit

• Clients and consumers are at the center of everything we do.

• To serve them well on a daily basis, we have to demonstrate our availability and responsiveness, to anticipate their expectations and to take pride in satisfying them.

• Sodexo has become a global company but we remain locally-focused; our managers in the field are true entrepreneurs, close to their clients and empowered to make decisions.

Team Spirit

• It is an absolute need in all of our operations, our business units and administrative offices, as well as in our management committees.

• Each person’s skills combine with other team members’ knowledge to help ensure Sodexo’s success.

• Teamwork depends on the following: listening, transparency, respect for others, diversity, solidarity in implementing major decisions, respect for rules and mutual support, particularly in difficult times.

Spirit of Progress

It is manifested through:

• Our will, but also the firm belief that one can always improve on the present situation.

• Acceptance of evaluation and comparison of one’s performance, with one’s colleagues in the company or with one’s competitors.

• Self-assessment, because understanding one’s successes as well as one’s failures is fundamental to continuous improvement.

• A balance between ambition and humility.

• Optimism, the belief that for every problem there is a solution, an innovation or some way to progress.