Front of house
Making every visitor feel welcome
First contact can impact how people view your overall approach to patient care. We’ll help you create a warm and welcoming first impression with an approachable team of well trained, customer-focused professionals.
As a business we span not only healthcare, but also the hospitality sector, our front of house teams will provide visitors and patients with a warm, friendly welcome, making them feel at ease from the very first step, but they also provide support, guidance and assistance to all your hospital staff.
Proven people expertise
To guarantee your patients a positive experience from the first moment, we apply Sodexo's customer-service skills and expertise honed in the sport, leisure and corporate sectors. This ensures a reassuringly professional welcome for everybody; in person, on the phone and online.
Our CARES programme focuses on a set of behaviours that ensure our team have a deeper understanding of patient experiences, making them fully equipped with the skills necessary to respond to a patient’s emotional needs. Every member of our frontline team attends frequent CARES training sessions, which deliver personal ongoing improvement and development.
A team that leads from the front
Our Welcome Host acts like a hotel concierge, smartly dressed, and warmly confident, they will be at the front doors of your hospital bringing an assured welcome to all visitors, guiding them to their destination, easing worries.
We personally handpick your front of house team from people with tried and tested experience in a responsive, customer-facing role
We implement a range of best practice processes and behaviours to make everything, from the initial welcome to switchboard services, fast, smooth and seamless.
We continually analyse footfall and switchboard traffic to improve efficiency, whilst regularly reviewing and assessing levels of service. We can introduce a mystery guest programme to make sure services evolve to meet changing patient and vistor needs.
Improving outcomes
Our Welcome Host service brings a hotel welcome feel to your visitors, delivering service excellence which is benchmarked to blue-chip organisations.
We will work by your side to improve outcomes, and deliver results which will increase staff and visitor satisfaction levels whilst ensuring consistent and cost-effective labour allocation.
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Onward Care - freeing up beds, addressing health inequalities
Progressing towards the National Standards for Healthcare Food & Drink
Assessing decontamination tools in your overall IPC strategy
How are Integrated Care Systems organising health and care?
What are the pitfalls of using data that EFM teams should protect against?
How can EFM teams put empowerment at the heart of patient care?
How will technology skills shape EFM in an integrated NHS landscape?
Delivering the NHS Estates and Facilities workforce action plan
A 24/7 hospital requires 24/7 support
Positive impact
Sodexo says no to plastic
Sodexo has banned the purchase of all plastic straws and stirrers, and committed to phase out single use plastic bags and polystyrene foam items such as cups, lids and food containers by 2020.