Experiencia® Features
Actionable Data
Understand what truly matters to your patients with real-time root cause data
With Actionable Data, hospitals using Experiencia see more patients and get real-time feedback to fix issues before they leave the hospital. Plus, data collected over time informs big-picture strategy.
Predictive Insights
Personalize the experience for your patients and simplify workflows for your staff
Experiencia Predictive Insights combines data from third-party surveys, consumer databases, HCAHPS and patient health records and uses augmented intelligence to easily:
- Prioritize rounding for the greatest impact on patient experience
- Generate targeted messaging and questions for staff to use when speaking with patients
Virtual Connect
Give your patients a way to reach hospitality staff from the convenience of their hospital rooms
Virtual Connect is an easy-to-use, direct text messaging system that allows your patients to reach hospitality staff at any time from the convenience of their hospital room. Once a request is made, hospitality staff can efficiently respond, assign, and track completion of requests in real-time through the Experiencia platform.
Employee Engagement
Keep a constant pulse on employee engagement with Experiencia
Leverage the Experiencia insights platform to unlock a deeper understanding of your employee population and their needs, plus provide real solutions that have a positive impact on their experiences at work.