Create human-centered experiences across the care journey with Experiencia®
Today, healthcare organizations evaluate patient experience through post-experience surveys. But this approach is reactive and limits feedback to a strict framework. Plus, most of the time the responding patients have already left the hospital, so it is too late to make a difference to them.
With Experiencia, you can proactively address customers’ needs in the moment, and often, before they even become a problem.
*Experiencia has been shown to improve HCAHPS scores three times faster than the leading patient experience survey provider.
Get a 360° View of the Patient Experience with Experiencia
Experiencia is Sodexo Healthcare’s digital patient insights and rounding platform that combines personal touch with the power of meaningful, real-time data, to help you put the patient where they belong — at the center of the care experience.
Experiencia Features
- Predictive insights powered by augmented intelligence that leverages science and historic data to better serve the patient today
- Root cause diagnostics to quickly pinpoint the causes of patient dissatisfaction
- Integration of patient experience data to arm staff with the right information for the right patient
- In-platform and in-person communication with nursing staff to ensure non-clinical staff are actively listening to your nurses to better support the customer experience
- Menu design support to meet the unique preferences and needs of your customer population
- Fast and responsive service recovery to ensure all patient issues are rectified in a timely manner
- Speaking points for staff to build relationships through meaningful conversations with patients based on their individual needs
Deliver a Higher Quality Patient Experience Together
Service staff often interact with patients just as much as the clinical staff. Experiencia serves as a central tool to keep everyone who contributes to patient experience on the same page, while also providing insights to improve services.
Non-clinical staff are also empowered to take action, saving time for clinical colleagues and improving the employee experience for all.
TestimonialsThe benefit is being able to share evidence of patient perception with the team in a neutral and specific way, not personal opinion. The data speaks.
- Patient Services Manager
TestimonialsIt takes the guess work out of what you think is wrong and gives you the data to support any changes.
- Nurse Manager
TestimonialsTogether, we foster a culture where we are delivering excellence in every patient experience and recognizing our team members for that effort.
- Chief Experience Officer
Experiencia Results
