Powering Human Care Podcast
The Powering Human Care podcast presents healthcare industry experts and talks with them about enhancing partnerships, hospital performance, and patient experience. Hosted by David Gillan, Sodexo Healthcare's Chief Customer Officer, Powering Human Care is a new podcast from Sodexo. Listen every month to a new topic, with special guests including Chiefs of Nursing Officers to registered dietitian leaders.
Listen to Powering Human Care Season 2 Episodes
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Join the captivating journey through the world of nutrition and dietetics. First, the remarkable Dr. Claudia Sealey-Potts, Director of the Doctorate in Clinical Nutrition program at the University of Texas Medical Branch, and an esteemed leader in the Academy of Nutrition and Dietetics. Dr. Sealey-Potts shares her inspiring journey, from her roots in Trinidad and Tobago to becoming a trailblazer in boosting the dietitian workforce. Then, Dr. Jen Arts-Salvatore, the director of the Master's in Dietetics Online Program at the University of Rhode Island. Discover how URI is revolutionizing dietetics education with a flexible master's program accessible to students from across the nation. Explore the challenges and opportunities facing registered dietitians as they navigate a changing industry and a new requirement for a master's degree. Uncover the financial support and incentives available to students, making this essential career path more accessible than ever before.
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Ep. 2: Resilient Healthcare
In this episode, David Gillan is joined by Dean Caruso of Yale New Haven Hospital to discuss the importance of healthcare resilience, emphasizing the need for efficient supply chain management, workforce sustainability, and financial cost containment in the face of challenges like the COVID-19 pandemic. Listen to hear how adaptability and learning ensure healthcare organizations are better prepared for future crises.
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Ep. 3: Community Outreach
In this episode, David Gillan discusses community outreach with team leaders focused on addressing food insecurity at Augusta Health. They explore initiatives like the food pantry and food pharmacy, detailing how they reach participants through community events, referrals, and partnerships with providers. You'll hear about the challenges of screening for food insecurity and the importance of creating a supportive and respectful environment for participants in addition to the role Sodexo plays in supporting programs like the Food Pharmacy, providing healthy food demonstrations, and collaborating on initiatives such as Meals on Wheels. Our guests offer advice for similar programs, emphasizing the value of community partnerships and diversifying funding sources to make a positive impact on food access and nutrition in the community.
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Ep. 4: Healthier Cities
We're proud to welcome from New York City Mayor Eric Adams’ office, Kate MacKenzie, the Executive Director for the Mayor's Office of Food Policy. She and host David Gillan discuss the important work she and her team are doing for the health of the people of New York -- especially at New York City Health and Hospitals, where Sodexo teams are providing nutritious and delicious plant-based meals.
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Ep. 5: Rural Healthcare
In this episode, we dive into the administration of a hospital in a rural area. Guest Lauren Faison-Clark, CEO of Doctors Memorial Hospital in Perry, Florida, discusses how she and her team address social determinants of health -- especially access to proper nutrition. Listen along as she and host David Gillan explore solutions to hospital challenges, aiming to enhance patient care amidst economic hardships and natural disasters.
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Ep. 6: Children's Healthcare
Explore the evolution of pediatric healthcare and community impact with Jenine Rabin, head of the All Children's Foundation at Johns Hopkins All Children's Hospital. Join the conversation as she shares the hospital's journey from expanding academic missions to transforming fundraising for groundbreaking initiatives. Discover how they address vital community needs, from food insecurity programs (reaching thousands!) to creating thriving, healthy communities. Gain insights into the unique challenges and triumphs of pediatric care, and how collaboration and sharing best practices can elevate healthcare for all.
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Ep. 7: Brain Health: Innovative Support For Seniors
In this unique episode, David Gillan and his guests Todd Andrews and Sue Paul dive deep into the innovative approaches to brain health and wellness at Asbury Communities. They discuss the importance of whole-person well-being, the concept of brain health as a preventative measure, and how their programs stand out in the senior living industry. Todd and Sue share insights into their pioneering initiatives, including dual-task exercises and cognitive stimulation activities like boxing and rock climbing. Learn about the challenges and successes of implementing these programs, the role of brain health coaches, and the impactful stories of residents embracing these new opportunities to enhance their quality of life. Whether you're concerned about your cognitive future or interested in cutting-edge senior care practices, this episode is packed with valuable information and inspiring narratives.
Listen to Powering Human Care Season 1 Episodes
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Ep. 1: Health Equity
Cordialis Msora immigrated to the United States and immediately confronted the challenges of living in a food desert, with limited access to nutrition resources. Now she’s a registered dietitian and major advocate for both healthcare providers and patients. Powering Human Care starts with ensuring people have the resources they need to achieve health equity. How do we give everyone a fair shot at healthcare? In this episode, host David Gillan and Msora discuss the critical work being done in the healthcare industry to achieve health equity.
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Ep. 2: Food Insecurity
You’ve heard of food deserts. Have you considered the impacts of food swamps? Alongside Sodexo, hospitals are intervening for the health of their communities. Listen as host David Gillan is joined by Afaf Qasem of Tallahassee Memorial Healthcare and Anne Leach from University Hospitals to discuss proactive measures to address food insecurity.
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Ep. 3: Patient Experience
Healthcare is experiencing a patient care revolution. The patient experience directly impacts their care and outcomes – and it will determine the reputation of a hospital. What, then, can we do to ensure the patient experience is excellent? Listen as host David Gillan is joined by Jen Lorenz, Chief of Patient Experience for University Hospitals and Sodexo Vice President of Operations, Mary Rohde, to discuss the latest in patient care.
Listen to Episode Three on Spotify
Listen to Episode Three on Apple Podcasts
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Ep. 4: HTM Cybersecurity
Hospital security goes beyond locks on the door – attacks on hospitals put our patients’ information in real danger. Cybersecurity is becoming an integral element of technology management and requires specialized expertise. How secure is your hospital against cyber-attack? In this episode David Gillan is joined by Christopher Falkner, Senior Director of Digital Strategy & Cybersecurity to discuss the importance and process of protecting against cyber attacks.
Listen to Episode Four on Spotify
Listen to Episode Four on Apple Podcasts
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Ep. 5: Telenutrition
Can telenutrition provide the same level of service as person-to-person care? You may be surprised to hear the added benefits of telenutrition services for patients and staff alike. In this episode, David Gillan talks to Julie Branham, Sodexo Healthcare’s vice president of clinical nutrition, whose 30 years in the healthcare industry informs how she leads teams and supports healthcare providers in this new age of telecommunication within healthcare.
Listen to Episode Five on Spotify
Listen to Episode Five on Apple Podcasts
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Ep. 6: Experiencia
Experiencia® makes enhancing the patient experience proactive and simple. Using real-time insights, effective training for staff, and even engaging patients with mobile texting – Experiencia can relieve the pesky call light for nurses. How does it work? Listen as David Gillan is joined by 35-year healthcare veteran Gary Tomcik as they discuss Experiencia - the patient rounding tool changing the way patients experience their care.
Meet Your Host
David Gillan has held leadership roles in healthcare for over 30 years and is currently the Chief Customer Officer for Sodexo Healthcare U.S. He is most interested in the people who make healthcare the innovative and exciting field that is constantly leading patients to better outcomes and striving to support clinical staff challenges.